Privacy Policy

Version: 1.4
Dated: 14th May 2026

This policy applies to HeatSave™, which is the trading name of HeatSave (Company Number: [Insert Company Number]), with its registered office at 589 Great North Road, St Neots, Cambridgeshire, PE19 7GJ.

Collectively referred to in this document as 'HeatSave™', we operate this website and provide energy management and sustainability solutions. This privacy policy explains how we use any personal information we collect about you when you use this website and our wider services.

Glossary of Terms

  • What is personal data? Personal data relates to any information about a natural person that makes you identifiable. This may include (but is not limited to) names, contact information, National Insurance Numbers, employment history, credit history, payroll data, and accounting data.
  • What is sensitive personal data? This includes genetic and biometric data, such as medical conditions, religious beliefs, philosophical beliefs, racial origin, ethnic origin, or biometric data used for identity verification.
  • What is a Data Controller? The Data Controller is HeatSave, trading as HeatSave™. You can contact us at info@heatsave.co.uk or by telephone at +44 (0)1480 223923.
  • What is Data Processing? Data processing is any operation performed upon personal data, such as collection, recording, structuring, storing, using, disclosing, or erasure.

What information do we collect about you and how?

HeatSave™, as a Data Controller, is bound by the requirements of the UK General Data Protection Regulation (UK GDPR). You agree that we are entitled to obtain, use, and process the information you provide to enable us to discharge our services, including:

  • Updating customer and prospective records.
  • Marketing and advertising purposes.
  • Analysis for management and statutory returns.
  • Legal/regulatory compliance and crime prevention.

We collect information when you fill in forms on our website. Data is processed via third parties in accordance with this policy and our internal data protection standards.

Analytics and IP Addresses

We use Google Analytics and advanced SEO monitoring tools to track website usage. These cookies do not store personal information. We also use web analytics for marketing purposes; while this collects IP addresses to identify companies visiting the site, no individual personal details are captured through this process.

Brochure Downloads

When you download media or product specifications from our website, personal data (name and email) is transmitted voluntarily. This data is used solely for processing your request or contacting you regarding your enquiry.

OnePush Notifications

We utilise the OnePush Notification SDK to provide real-time updates. This may collect mobile advertising identifiers, IP addresses, and device push tokens to personalise notifications.

How will we use the information about you and why?

We take your privacy seriously and safeguard all personal data.

  • Business to Business: Our lawful basis is "legitimate interests."
  • Business to Consumer: Our lawful basis is "contractual necessity" (e.g. fulfilling a request for a brochure, energy audit, or service).

We may pass your information to third-party service providers (agents or subcontractors) to complete tasks on our behalf. We disclose only the necessary information and ensure contracts are in place to keep your data secure. We will not share your information with outside companies for their own marketing purposes.

Security and Retention

  • Security: While we strive to protect your data, transmission over the internet can never be 100% secure. Once received, we use strict procedures and security features to prevent unauthorised access.
  • Marketing Data Retention: Data is held for 10 years with a review every 5 years.
  • Contracted Services Retention: Data is held for 7 years after service termination to comply with legal obligations.

Your Rights

You have the right to request a copy of your information (Subject Access Request), the right to correction, the right to portability, and the "right to be forgotten."

To exercise these rights, please contact:
Data Protection Officer
HeatSave™ / HeatSave
589 Great North Road,
St Neots,
Cambridgeshire,
PE19 7GJ
Email: info@heatsave.co.uk

Changes to our Privacy Policy

We keep our privacy policy under regular review. This version was last updated on 14th May 2026.

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